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How should I report a bug?

If you have ever seen a piece of software that functions exactly as it’s supposed to 100% of the time… nevermind, that is an improbable dream.

Reporting a bug

We work hard to squash the bugs in passbolt, so if you find something not quite right, please file an issue on our github repo.

  • Make sure you have a GitHub account.
  • Submit an issue
    • Check first that a similar issue does not already exist.
    • Make sure you fill in the earliest version that you know has the issue if it is a bug.
    • Clearly describe the issue including steps to reproduce the bug

Reporting a security Issue

Please send us an email at [email protected]. Do not use Github or any other public channels. We ask that you keep the issue confidential until we have a fix and an announcement ready.

Once the security issue confirmed, our team will take the following actions:

  • Try to first reproduce the issue and confirm the vulnerability.
  • Acknowledge to the reporter that we’ve received the issue and are working on a fix.
  • Get a fix/patch prepared and create associated automated tests.
  • Prepare a post describing the vulnerability, and the possible exploits.
  • Release new versions of all affected major versions.
  • Prominently feature the problem in the release announcement.
  • Provide credits in the release announcement to the reporter if they so desire.

Not finding what you are looking for? You can also ask the community on the forum.

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