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How to recover an account

The account recovery functionality can be used if you are setting up a passbolt client on a new machine because you lost, upgraded, reinstalled the previous one. You can also use this method to configure a passbolt client on an additional machine.

This procedure can only be completed if you are in possession of an active user account, a copy of the private key associated with that account and the passphrase to decrypt the private key.

Step 1. In order to recover you will need to go to your domain URL and add /recover at the end of the url, for example

Step 2. Complete the form by providing your email address.

Step 3. Follow the link in your mailbox.

Step 4. Follow the recovery steps, which is much like the initial setup. You will need to import your private key.

Step 5. Enter your passphrase to login!

Not finding what you are looking for? You can also ask the community on the forum.

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