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Where can I get help for installation issues?

Community support

If you are experiencing issues during the installation process you can request help from the community in the forum.

Before posting make sure to:

  • read intro post: https://community.passbolt.com/t/about-the-installation-issues-category/12
  • read the tutorials and relevant help section on this site
  • searched for similar issues on the web
  • provide relevant information about the server (component names and versions, etc.)
  • provide a copy of my logs and health check
  • describe the steps you have taken to trouble shoot the problem
  • describe the steps we can take to be able to reproduce the issue

Professional support

If you need a more rapid response time and more in depth help you can also contact Passbolt SARL, the company behind passbolt, to get professional support services at contact@passbolt.com.

Not finding what you are looking for? You can also ask the community on the forum.

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